This case is about a builder who has delivered his first residential housing project.
The builder has always had reasonably good intent to serve his customers well.
Off late, when he visited the finished flats, he saw lot of breakages in the stairs and lift area. Understandably, he got very angry and rebuked the maintenance team.
After his visit was over, the maintenance team, in turn, rebuked the security team for not monitoring the stairs and lift area properly. The breakages were occurring due to the residents shifting their furniture and other big items into their flats. The security team, in turn, tightened the shifting norms for residents. This frustrated the residents a lot. They started voicing their negative opinions. Slowly their angry voices reached the builder.
The builder is now quite confused. Who is at fault here he wonders?
Before you get into the case, here are some more dots:
1. About the society
2. About lifts and stairs
3. About Loading1
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The builder was under pressure about how to load the low-rise flats. His challenge was to distribute the common space around low-rise flats among all those 5-story flats.
Now, this would be easy to do for 20-story high-rise flats. But, as he did the calculations for the low-rise flats, he found that the loading would become very high for these flats. This, he was told, would be unacceptable to any low-rise flat buyer.
So, he had not other choice but to reduce the common areas near the low-rise–esp. the areas for the lifts and the stairs. So, smaller lifts and stairs were designed for the low-rise flats.
But, when the flat buyers started shifting, they found that due to the smaller lift and stairs, bigger furniture items inevitably caused damage while being shifted!
When this diagnosis was told to the builder he did not initially agree. He wondered why other low-rise properties did not have this issue.
There, he realized that those other properties were actually marketed as mainly-low-rise properties. This gave those properties a hefty premium, which ensured that those builders were able to make spacious lift and stairs without worrying about loading much.
The builder eventually realized that he and his design team were at fault!
1. Question10 point(s)
First take a lot of time to connect all the dots, and then answer who is mainly at fault in this situation?CorrectIncorrect